Cancellation policy
Cancellation Policy
Last updated: 1 August 2025
We know things come up. If you need to cancel an order, update a subscription, or change your mind about a pre-order—here’s how it works.
☕ Coffee Orders
Our coffee is roast-to-order, which means we move fast. Once your order comes in, it heads straight to our roasters.
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You have up to 12 hours from the time you placed your order to cancel it.
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After 12 hours, we can’t guarantee cancellation since it may already be roasting or in transit.
To cancel, email us at emelcicoffee@gmail.com or message us via our website chat.
👕 Merch & Apparel (Printful-Fulfilled)
Our merch—like shirts, mugs, and flags—is printed and packed by Printful, our on-demand production partner.
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Once your order is submitted, it often goes into production within minutes.
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Because of that, we can’t guarantee cancellations or changes once it’s submitted.
If you catch it early, email us at emelcicoffeeco@gmail.com, and we’ll try to stop it. If it’s already in production, we’ll do our best to work with you through our [Refund Policy]
🔁 Subscriptions
Subscriptions ship on your schedule—weekly, monthly, etc.—and are easy to manage.
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You can cancel or change your subscription anytime through the link in your order confirmation email.
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If you don’t want it to auto-renew, cancel before the next billing cycle.
Questions? Email us at emelcicoffeeco@gmail.com.
🕒 Pre-Orders
Pre-orders let you claim a product before it’s officially available.
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You might be charged up front, partially, or not at all until it ships.
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If your pre-order hasn’t shipped yet, you can cancel and get a full refund.
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If it’s already been fulfilled, you’ll need to go through our [Refund Policy]
👀 Try Before You Buy
Not available at this time.
Need Help?
We’re here to help you sort things out.
📧 emelcicoffeeco@gmail.com
💬 Or message us through the chat on our site
Please note: all returns, refunds, and replacements are handled in accordance with our full [Refund & Return Policy]